Had a great experience with this company. Heat went out just as we were going into a cold weekend. Matt was extremely helpful, communicative, and able to fix the issue the same day. Would absolutely recommend and use them again.
Joseph did an excellent job at explaining the situation for both our rental property and residence. Pictures were presented on-site which clarified my understanding of his findings. Joseph did not get in a hurry allowing me to ask questions and inquire about my concerns. He was very professional and courteous! I will highly recommend SouthCoast to family and friends!
"TREAT THEIR CUSTOMERS LIKE FAMILY"
Our home flooded during Hurricane Harvey back in 2017. The AC was underwater and not functional. We called the company who originally installed it (before we purchased the house) and also one other company as a comparison. Both told us we needed a brand new unit, well over $12,000 for everything. Then one of our friends told us about SouthCoast. They came out and checked everything and literally flipped a switch and got us back up and running at NO CHARGE! That was awesome!! Then during our rebuild, we wanted to put in some extra returns, ducts, and a new intake as a result of some remodeling in order to get better airflow in other parts of the house. They did a really great job and even gave us the family discount.Our system worked absolutely great for years until just recently it started acting up (it’s around 20 years old and has taken some power hits from bad weather). They came out the very next day and checked everything, explained and showed us the situation, then gave us multiple options for what to do (good, better, best). We picked to do the best thing since it has generally been a reliable unit for its age. All said and done, they had two great techs come out and fixed it the same day, and then charged us LESS than we were quoted!! Again a great surprise and a blessing. We couldn’t recommend them more highly! They are incredibly honest and treat their customers like family.
"PROFESSIONAL AND RESPONSIVE!"
Dealing with SouthCoast Heat and Air is a pleasure from start to finish. Their office personnel are professional and responsive. They confirm the appointment several times and you receive a text with a photo of the technician. Our technician, Matt, was professional, knowledgeable, and personable. Highly recommend this company.
They did a fantastic job and did a complete install in only about 4 hours. In addition, I got a much better deal than what my warranty company was going to provide with a different vendor. I called these guys for a second opinion and ended up going with them. Everyone was very professional I got them to start the work right away. Thanks again!
Matt provided routine HVAC maintenance and monitoring today. Matt was professional, timely, efficient, and courteous. 10/10 recommend.
Fantastic service! They got my old system running despite the multi-system failure. They worked through rain and all and didn’t stop until every problem had been found and fixed. I could not be happier with the service.
"MY WHOLE EXPERIENCE HAS BEEN OUTSTANDING!
I looked up SouthCoast Heat & Air on the web. They had excellent reviews so I called them to inspect our HVAC systems. My whole experience with them has been outstanding. An appointment was set up, the tech arrived on time, I was notified ahead of time that he was coming, A text message including a picture of the tech was sent. The technician knew what he was doing and took care of our equipment. I plan on continuing to use them in the future.
I can’t say enough good things about this company, their techs, and their whole team. Not only did they thoroughly inspect my heating system and present me with all options, but they also provided a very competitive rate and let me take my time deciding how to move forward. They went above and beyond to ensure my home was at a comfortable temperature as they placed the orders for the next day. They were even ahead of my appointment time. I can tell that this is a family-owned business that is dedicated to taking care of its community. Thank you so much, South Coast!
"SOLID, RELIABLE, AND PROFESSIONAL COMPANY"
Heating system wasn’t turning on, they already had a 4.9 star rating and plenty of reviews, so I gave them a call. Easy to get a hold of and talk to a real person, which is rare nowadays. They got me on the schedule for the end of the day on short notice then were able to come within an hour of calling them if it was going to fit my schedule. Alex Tobey was professional, clean, and personable. He checked out the heater and within 10-15 minutes was able to diagnose the problem. He allowed me to go into the attic with him and explained how the whole system worked, let me watch it turn on so I could see it functioning correctly. Didn’t pressure me into buying or replacing anything but did show me parts of the system to keep an eye on in the future. Within an hour our house went from the same temperature outside to nice and toasty. The company as a whole is solid, reliable, and professional. Will recommend to friends and family and will have them back any time I have any work on HVAC systems.
"THEY'RE THE BEST!"
These guys are the best! Both service and price were outstanding. Very skilled and professional. They are the best around. Pete our service tech, was a 5-star tech. Profession explained every step he was doing. Matt replaced our filter and did a thorough cleaning of the entire system. Like South coast employees and staff, they are great!
"WARM AND PROFESSIONAL"
I selected SouthCoast Heat & Air based on their google review rating. After completion of my service repair, I am now posting my own review from first-hand experience. From the initial contact by phone, I was met with warmth and professionalism. The technician assigned to me was knowledgeable and took the time to explain to me what he would be doing and also broke down in a very simplistic manner his findings along with recommendations and options available to me. He worked directly with the product warranty company to order the necessary part and I did not have to pay anything out of pocket for the part. The labor price was very reasonable and the service call fee which was lower than 3 other companies I’d called was deducted from the labor cost. Even with ordering the part, my unit was up and running quickly and satisfactorily! I decided to enter into an annual service plan agreement at my own inquiry. I am hopeful this will be a lasting relationship.
Matt came out to my dad’s house earlier than anticipated. He called to explain the issue, was quick to repair the AC. He was very professional, would recommend SouthCoast!
"VERY PROFESSIONAL AND COURTEOUS"
Pete was very professional and courteous. He checked out our a/c system immediately and found the issue right away. Pete had the part that was needed on his truck and replaced it right away. We were so grateful to Pete, Tiana, & Debra for their quick response and service to us today! Thank y’all so much!